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Refund Policy

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Refund Policy

Last Updated: August 10, 2026

At Visaboo, we aim to provide reliable services and a positive experience for our users. This Refund Policy explains when refunds may be available and how refund requests are handled.

1. Refund Eligibility

Refund eligibility depends on the type of service or product purchased and the specific terms provided at the time of purchase.

Where applicable, you may request a refund if:

  • You were charged incorrectly or more than once for the same service.
  • A service you paid for was not delivered as described.
  • A technical issue prevented you from receiving a paid service and we were unable to resolve the issue within a reasonable period.
  • A refund is otherwise required under applicable law.

Some services or purchases may be non-refundable once they have been started, delivered, processed, or completed.

2. Non-Refundable Services

Unless otherwise stated at the time of purchase, fees may be non-refundable for services that have already been provided, processed, or substantially completed.

Third-party products or services purchased through external providers may also be subject to the refund and cancellation policies of those providers.

3. Cancellation Requests

If you wish to cancel a purchase or service, please contact us as soon as possible.

Cancellation does not automatically guarantee a refund. We will review each request based on the nature of the service, its current status, the applicable terms, and relevant consumer protection laws.

4. How to Request a Refund

To request a refund, contact us through our website:

Website: visaboo.com/contact

Please include:

  • Your name
  • Email address used for the purchase
  • Order or transaction details, if applicable
  • Date of purchase
  • Reason for requesting a refund
  • Any relevant supporting information

Providing complete information helps us process your request more efficiently.

5. Refund Review

Once we receive your request, we will review the relevant transaction and circumstances.

We may contact you if additional information is required. Refund requests are generally reviewed within a reasonable period, although the exact processing time may vary depending on the nature of the request.

6. Approved Refunds

If your refund is approved, the refund will generally be issued using the original payment method where possible.

The time required for the refunded amount to appear in your account may depend on your bank, payment provider, or financial institution.

7. Third-Party Payments and Services

If a payment or service is provided by a third-party company, payment processor, booking provider, or other external service, that third party's refund and cancellation policies may apply.

Visaboo is not responsible for delays or refund decisions made by third-party providers.

8. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

9. Contact Us

If you have questions about this Refund Policy or would like to submit a refund request, please contact us through:

Website: visaboo.com/contact

We will review refund requests fairly and in accordance with our applicable policies and legal obligations.